ISB15 Game Privacy Policy

This Privacy Policy applies to all visitors and registered users of ISB15 Game, the online casino and sports betting platform available at isb15game.app. It covers all interactions with the platform — whether you are browsing as a guest, completing the registration process, depositing PKR, playing Live Casino games, betting on Cricket or PSL fixtures, or using any other feature of the platform.

By registering an account on ISB15 Game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not create an account or use the platform.

This policy is intended for adult players in Pakistan. ISB15 Game does not knowingly collect or process data from individuals under the age of 18. If you believe a minor has registered an account, please contact support immediately.

ISB15 Game collects only the data that is genuinely necessary to operate your account, process PKR transactions securely and maintain the integrity of the platform. Below is a summary of the categories of data we collect:

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. We do not require information beyond what is listed above to operate a standard ISB15 Game account.

ISB15 Game collects data through the following means:

• Direct registration: When you create an account, you provide your name, email address, mobile number and date of birth. This information is entered directly by you and stored securely.
• Account activity: Every deposit, withdrawal, bet placement and game session generates a transaction record associated with your account. These records are maintained as part of your account history.
• Identity verification: Where ISB15 Game requests verification documents — such as a copy of your CNIC or a recent bank statement — these are collected and processed solely for the purpose of confirming your identity and age.
• Payment processing: When you deposit PKR via JazzCash, Easypaisa, Raast, bank transfer or cards, the payment gateway returns a transaction reference and confirmation to ISB15 Game. Full payment credentials are not stored on the platform's servers.
• Cookies and device data: Technical and usage data is collected automatically when you visit and use the platform. See the Cookies section below for full details.
• Support interactions: If you contact the ISB15 Game support team, the content of that communication — including your query and any information you share — is recorded for quality assurance and dispute resolution purposes.

ISB15 Game uses your personal data exclusively for the following purposes:

• Account operation: To create and manage your player account, authenticate your login and provide access to all platform features including Live Casino, Slots, Sports Betting and the Game Lobby.
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets — and to maintain an accurate record of your balance.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, duplicate accounts, money laundering and any other activity that violates the platform's Terms and Conditions.
• Customer support: To respond to your queries, resolve payment disputes, handle account issues and process responsible gaming requests such as self-exclusion or deposit limit adjustments.
• Platform improvement: Aggregated and anonymised usage data helps the ISB15 Game team understand how the platform is used, which features are most popular and where the mobile experience can be improved — particularly for Pakistani Android users on 4G.
• Legal compliance: To comply with any legal or regulatory obligations that require the retention or disclosure of certain account or transaction data.
• Responsible gaming: Gaming data and account activity are monitored to support the responsible gaming tools available on the platform, including deposit limits, session time tracking and self-exclusion management.

ISB15 Game does not use your personal data for unsolicited third-party marketing, profiling for external advertisers, or any purpose not listed above.

All financial transactions on ISB15 Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, cards or other supported mobile wallets, the following applies to your payment data:

• No full credential storage: ISB15 Game does not store your full JazzCash or Easypaisa mobile number linked to payment, full card number, or bank account number on its own servers. Payment processing is handled by dedicated, security-certified payment gateways that return only a transaction reference and status confirmation to ISB15 Game.
• Transaction records: The amount, date, time, transaction reference number and payment method type (e.g. "JazzCash", "Easypaisa", "Raast") are recorded in your account history. These records are used for withdrawal processing, dispute resolution and account balance management.
• Withdrawal verification: For security purposes, withdrawals are processed to the same payment method used for the most recent verified deposit where possible. This requires ISB15 Game to hold a record of which payment method type was last used, but not your full payment credentials.
• Fraud prevention: Payment patterns, deposit frequencies and withdrawal requests are monitored to detect and prevent fraudulent activity including stolen payment method usage and coordinated bonus fraud.

ISB15 Game does not sell, rent or exchange your personal data with third parties for their own marketing or commercial use. Your data is shared only in the following strictly defined circumstances:

• Payment processors: PKR transaction data is shared with the relevant payment gateway (JazzCash, Easypaisa, Raast or bank partners) solely to complete your deposit or withdrawal. These processors operate under their own privacy and security standards.
• Game providers: Your account ID and relevant session data may be passed to the game providers whose titles are available on ISB15 Game (Live Casino, Slots, Game Lobby) to enable gameplay. Game providers do not receive your full personal identity details.
• Technology infrastructure providers: ISB15 Game uses third-party hosting, CDN and security infrastructure. These providers process technical data (such as IP addresses) as part of delivering the platform. They are contractually bound not to use this data for their own purposes.
• Legal and regulatory requirements: If required by applicable law, court order or a legitimate law enforcement request, ISB15 Game may disclose relevant account or transaction data. We will notify you of any such disclosure where we are legally permitted to do so.
• Fraud investigation: In cases of suspected fraud, money laundering or serious Terms violations, ISB15 Game may share relevant data with appropriate investigative bodies or financial crime units as required.

In all cases of data sharing, only the minimum necessary information is disclosed. ISB15 Game does not share your data with social media platforms, advertising networks or data brokers.

ISB15 Game uses cookies — small text files stored on your device — to operate the platform effectively and improve your experience. The cookies used on ISB15 Game fall into the following categories:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your account state between pages and handle security tokens. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember your preferences — such as your preferred language, display settings and last visited section — so you do not have to reset them every time you visit.
• Analytics cookies: ISB15 Game uses anonymised analytics data to understand platform usage patterns — which games are most popular, how players navigate between sections, and where mobile users experience friction. This data does not identify you personally.
• Security cookies: Short-lived cookies used to detect and prevent suspicious activity such as automated login attempts, session hijacking and cross-site request forgery.

ISB15 Game does not use third-party advertising cookies, pixel trackers from social media platforms, or any tracking technology that shares your behaviour data with external ad networks.

Most browsers allow you to control cookie settings — you can choose to block or delete cookies through your browser settings. However, disabling essential cookies will prevent you from logging in and using the platform normally. On mobile devices (Android and iOS), you can manage cookies through your mobile browser settings in the same way.

ISB15 Game retains your personal data for as long as your account is active and for a defined period after account closure, in line with the following principles:

• Active accounts: All account data — identity, contact, financial and gaming records — is retained for the lifetime of your active account. This is necessary to operate your account, process withdrawals and resolve any disputes that may arise.
• Closed accounts: Following voluntary account closure, ISB15 Game retains your account data for a minimum period necessary to fulfil any outstanding legal or financial obligations, and to handle any post-closure disputes or chargeback claims. After this retention period, your data is securely deleted or anonymised.
• Accounts closed due to a breach: Where an account is closed due to a Terms violation — including fraud, money laundering suspicion or bonus abuse — relevant records may be retained for a longer period to support any investigation or legal proceedings.
• Support communications: Records of support interactions are retained for a reasonable period to maintain a history of resolved issues and to support quality assurance.
• Analytics data: Anonymised, aggregated usage data that cannot identify individual players is retained indefinitely for platform improvement purposes.

You may request information about the specific retention period applicable to your account data by contacting ISB15 Game support.

ISB15 Game implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or mobile app and the ISB15 Game platform is encrypted using industry-standard SSL/TLS protocols. This applies to login credentials, PKR payment data and all account information.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a secure one-way cryptographic algorithm, meaning that even internal staff cannot read your password.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Only staff with a specific operational requirement can access account details, and all such access is logged.
• Secure server infrastructure: Platform data is hosted on secure, monitored server infrastructure with firewalls, intrusion detection and regular security assessments.
• Session management: Login sessions expire after a period of inactivity. Suspicious login attempts — such as logins from unfamiliar devices or locations — trigger security notifications.

While ISB15 Game takes all reasonable steps to protect your data, no internet platform can guarantee absolute security. You are responsible for keeping your account password confidential and for logging out of your account when using shared devices.

As a registered player on ISB15 Game, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data that ISB15 Game holds about you. This includes your account details, transaction history and any identity verification documents on file.
• Right to correction: If any personal data held about you is inaccurate or out of date — for example, a misspelled name or an incorrect email address — you have the right to request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your personal data be deleted. This right is subject to ISB15 Game's legal and financial obligations — for example, transaction records may need to be retained for a defined period after account closure regardless of a deletion request.
• Right to restrict processing: You may request that ISB15 Game pause certain uses of your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect any processing that has already taken place.
• Right to data portability: You may request a copy of your account data in a structured, commonly used format so that it can be transferred or reviewed externally.

To exercise any of these rights, contact the ISB15 Game support team using the email address provided in Section 13. Requests will be acknowledged promptly and acted on within a reasonable timeframe. ISB15 Game may need to verify your identity before processing a data request to ensure we are disclosing or modifying data only at the instruction of the account holder.

ISB15 Game is strictly an adult platform. Registration and use of the platform is permitted only for individuals who are 18 years of age or older. ISB15 Game does not knowingly collect, store or process personal data belonging to children under the age of 18.

If ISB15 Game becomes aware that an account has been registered by a minor — through age verification, a third-party report or any other means — the account will be immediately suspended and all personal data associated with that account will be deleted as soon as practically possible. Any deposits made by a minor will be subject to a refund process in line with payment provider capabilities.

Parents or guardians who believe a minor has registered an account on ISB15 Game should contact support immediately using the contact details in Section 13 so that the account can be investigated and closed without delay.

ISB15 Game may update this Privacy Policy from time to time to reflect changes to the platform, payment methods, legal requirements or industry best practices. When material changes are made, we will make reasonable efforts to notify registered players — this may include a notification on the platform homepage or a notice upon next login.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically, particularly before making new deposits or claiming new bonus offers, as data handling practices may have been updated since your last visit.

Continued use of ISB15 Game after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and may request account closure in line with the process described in our Terms and Conditions.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the ISB15 Game data team through the following channel:

For responsible gaming requests including self-exclusion, deposit limits or account closure, please visit our Responsible Gaming page, which includes dedicated guidance on using those tools. You can also review our full platform rules on the Terms and Conditions page.

For general help with deposits, withdrawals, game rules or bonus queries, the FAQ page covers the most commonly asked questions in straightforward detail.